Legal
Refund Policy
This policy applies to purchases from GlobeZenith OÜ that have no refund terms of their own. Products with their own refund terms (for example Mensetsu Kanpe AI) follow those terms. Development and content work for clients follows the individual contract.
1. General Policy
At GlobeZenith OÜ, we strive to provide high-quality services. If you are not satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refunds
Refund requests must be submitted within 7 days of purchase. Refunds will only be issued under the following conditions:
- The service or product was not delivered as described.
- A technical issue caused failure to access the service.
- Duplicate payments were made.
*Please note: Due to the nature of digital products, once a file has been downloaded or accessed, it is no longer eligible for a refund.
3. Non-refundable Items
We do not offer refunds for:
- Services that have already been rendered.
- Digital products once they have been downloaded or accessed.
- Change of mind or personal preference.
4. How to Request a Refund
To request a refund, please contact us at info@globezenith.net with your order number and a description of the issue. We will review your request and notify you of the outcome within 5 business days.
5. Refund Method
Approved refunds will be processed to the original method of payment. Processing times may vary depending on your payment provider.